Have questions?
Below are answers to our most frequently asked questions. If you still can't figure it out after this. Please contact our customer service: support@evecurls.com
GENERAL
Works Eve Curls on all curl types?
Yes, our products work on virtually all types of curls. From light wavy curls to strong coily curls.
How to Eve Curls use products?
To do so, check out our how to use page.
Do your products conform to the Curly Girl Method?
Yes, all Eve Curls products are free of sulfates, silicones, mineral oils, and drying alcohols.
How long do Eve Curls products with them?
Generally 2-6 months before our full size products. It varies from person to person and, of course, depends mostly on how much product you need.
Where are your products made?
All our products are manufactured in Poland
Are your products vegan?
Yes, all of our products are completely vegan.
Are your products suitable for children?
Yes, all of our products are suitable for children. However, please be careful when using our products on children 0-3 years old, as our products contain perfume.
Are your products tested on animals?
No, we do not test on animals.
SHIPPING & RETURNS
How long is the delivery time?
We maintain the following delivery times:
Netherlands: Ordered before 23:59 = Tomorrow in house
Belgium = Ordered before 22:00 = Delivered tomorrow
Germany = 2-3 business days
Rest of Europe = 2-6 business days
United Kingdom = 4-6 business days
United States = 5-9 business days
What are the shipping costs?
All orders over €80 will be shipped for free. Below that we charge €6.95 shipping costs.
Will I really get my money back if I am not satisfied?
Yes, we will refund the full purchase price if you return your order within 14 days of receipt! Not satisfied? Please send an e-mail to support@evecurls.com and then we will send you further instructions.
However, you are responsible for shipping costs back to our warehouse.
ORDER ASSISTANCE
Where do I enter a discount code?
Your discount code can be entered in the final steps of the ordering process. The 'discount code' box is where you can enter it. Make sure that your discount code meets the conditions and that you do not lose sight of the minimum order amount, mandatory products in your shopping cart (if the discount applies specifically to a number of products) or the validity period of your discount code.
Can I combine discount codes?
It varies by code. For some codes it is allowed and for some codes it is not. So pay attention to this when you receive a discount code, we will always mention it.
I entered the wrong information, now what?
If you have made a mistake when entering your information, we encourage you to contact our customer service team as soon as possible (support@evecurls.com). We can see if we can still update your information. Please include all information in your message and make it clear what the new, correct information is so we can update it right away.
Please note that once your order has been processed and packed, we cannot change it.