Return Policy

Return Process:

Want to return your order? Please visit our returns page for detailed instructions.

Return Period:

You have 14 days to return your order upon receipt. This policy allows you to return your purchase for any reason. Once we receive your return, a full refund will be issued within 21 days.

Shipping Costs:

The return and associated shipping costs are at your own expense.

Return address:

TRL Fulfilment
Amber 800,
3316 KK Dordrecht, Netherlands

Check our return page for detailed instructions!

Partial Return:

You have the option to return part of your order. Please note that returning an item from a discounted bundle will void the bundle discount. Shipping costs will be refunded on a prorated basis.

Example:

- Product A: €10, Product B: €10, Product C: €10.

-

You bought a bundle of A, B, and C for €25 + €3 shipping

- You return Product B.

- The discount from the bundle is voided, the remaining products A and C are worth €20.

- Refund: €25 (original price) - €20 (value of products retained) = €5.

- Shipping costs were €3 for 3 products, you return 1 product (B), so receive €1 back.

- Total refund: €5 (products) + €1 (shipping costs) = €6.